1. Introduction

Welcome to Insure Connect Dojo (IC Dojo), a platform designed to provide training and educational simulations for life insurance agents. We are committed to protecting your privacy and ensuring a secure experience. This policy outlines how we collect, use, and safeguard your personal information.

2. Information We Collect

a. Personal Information:

We collect personal information that you provide during registration and use of the service, including but not limited to your name, email address, phone number, and company affiliation. This information is essential for account creation, communication, and service delivery.

b. Usage Data:

We automatically collect data about how you interact with our platform, including IP addresses, browser type, device identifiers, operating system details, pages visited, and session durations.

c. Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to personalize your experience, store preferences, and analyze service usage. Cookies may include unique anonymous identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve IC Dojo’s features and functionality.
• Account Management: To process registrations, authenticate accounts, and manage subscriptions.
• Communication: To send important notifications, including service updates, security alerts, and promotional messages.
• User Support: To provide customer service and address inquiries or issues.
• Analytics and Improvements: To conduct research, enhance usability, and improve the platform’s features.
• Security and Compliance: To protect against fraud, unauthorized access, and breaches of terms.

4. Sharing Your Information

a. Service Providers:

We engage third-party vendors to assist in service operations, such as hosting, analytics, and customer support. These providers are bound by confidentiality agreements.

b. Legal Compliance:

We may disclose information if required by law or in response to valid legal requests from public authorities.

c. Business Transfers:

In case of a merger, acquisition, or sale of company assets, personal data may be transferred to the acquiring entity.

d. Marketing Exclusion:

We will not share SMS opt-in phone numbers or personal data with third parties for marketing purposes.

5. Security of Your Information

We implement industry-standard security measures to safeguard personal information from unauthorized access, disclosure, or misuse. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access and Update Information: Update your personal information through your account settings.
• Request Deletion: Request the deletion of your personal information, subject to legal and contractual obligations.
• Opt-Out: Opt-out of marketing communications using provided unsubscribe instructions.

7. Data Retention

We retain personal information only as long as necessary to fulfill service purposes or comply with legal obligations. Once data is no longer needed, we securely delete or anonymize it.

8. User Consent Management

We will obtain your explicit consent where required by law before collecting certain personal data or processing sensitive information. You may withdraw your consent at any time by contacting us or adjusting your account settings.

9. Third-Party Links Disclaimer

Our platform may contain links to third-party websites. We are not responsible for the privacy practices, content, or data collection policies of these external sites. We encourage you to read their privacy policies.

10. Breach Notification Policy

In the event of a data breach that affects your personal information, we will notify affected users promptly in accordance with applicable laws. Notifications will include the nature of the breach, potential risks, and measures being taken to mitigate harm.

11. Data Minimization and Purpose Limitation

We only collect personal data necessary to provide our services and fulfill specified purposes. We do not process personal information beyond these purposes unless explicitly agreed upon by users.

12. Legal Basis for Data Processing

Our legal basis for processing personal data includes user consent, fulfillment of service contracts, compliance with legal obligations, and legitimate interests in maintaining platform security and functionality.

13. Automated Decision-Making and Profiling

We do not use automated decision-making or profiling processes that could have significant effects on users. If this changes, we will update this policy and notify affected users.

14. Children’s Privacy

IC Dojo is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will delete it.

15. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. If significant changes are made, we will notify users through prominent announcements within the service or via email.

16. Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us at: contact@insureconnectdojo.com