1. Refund Eligibility Requirements
To qualify, you must:
- Be an active, paying subscriber for three consecutive months on any plan.
- Complete at least 100 total simulated calls,
including:
- A minimum of 30 calls per month, tracked in our system.
- Attempt scenarios at all difficulty levels, including the highest.
- Show no measurable improvement at the highest skill
level, based on:
- Consistent written feedback scores, and
- No performance increase across difficulty tiers.
2. What “No Improvement” Means
Our platform evaluates:
- Objection handling.
- Tone and confidence.
- Pacing and delivery.
- Appointment-setting structure.
Refunds are only granted if:
- Feedback scores remain consistently low throughout the 3-month period, and
- The user shows no upward trend in ability or progress, despite regular use.
We reserve the right to analyze usage data, difficulty level engagement, and feedback to determine whether genuine effort was made and if improvement did or did not occur.
3. Why This Policy Exists
IC Dojo is designed to help agents get better — faster. We've seen what happens when someone commits: they grow. This guarantee is here to support effort and protect investment, while ensuring fairness and preventing misuse of the platform.
4. How to Request a Refund
If you believe you meet the criteria:
- Email contact@insureconnectdojo.com within 14 days of your third billing cycle
- Include your full name, email, and refund request.
- Our team will review your account and feedback history within 5–7 business days.
- If approved, you’ll receive a 100% refund of your last three months’ subscription fees.
